Returned goods

Not sure how to return or exchange an item on our website?
Don’t worry — the process is very simple.

Don’t forget to also review our Terms and Conditions, which you can find here:
/obchodni-podminky-a-reklamacni-rad/

How to return an item?

1. Please write down your contact details, order number, and whether you would like a refund or an exchange.
2. Place this note inside the box with the item.
3. The item must not be damaged and must be in its original packaging.
4. Everything must be properly packed (in a box, bubble wrap, or bubble envelope).
5. Make sure there are no old shipping labels from any courier on the package/envelope. (This could result in the parcel being sent to the wrong address.)
6. Clearly write the return number (or, if unavailable, the order number or your name) on the top left corner of the package using a marker. See the image below for reference.
7. Send the item to our address:
   Epic s.r.o, Strážkovice 157, 37401 Strážkovice, Czech Republic
   Phone: +420 773 462 259

And that’s it!

Simple, right?
But if you're still unsure about anything, don’t hesitate to contact us — we’ll be happy to help.

PLEASE DON’T FORGET TO INCLUDE A CLEAR NOTE WITH EVERY RETURN, STATING EXACTLY WHAT YOU'D LIKE US TO DO WITH THE ITEM —
For example, whether you want a different size, a refund, or something else. Thank you!

Your Scootshop.cz Team