Business Terms and Complaints

GENERAL TERMS AND CONDITIONS FOR PURCHASES IN THE SCOOTSHOP.CZ ONLINE STORE

Operator:

SCOOTSHOP.CZ ONLINE STORE
The online store www.scootshop.cz is operated by Epic s.r.o., with its registered office at: Strážkovice 157, 37401 Strážkovice, Company ID: 04137124, file number: C 23824 kept by the registry court in České Budějovice, represented by managing director Petr Novotný (info@scootshop.cz, +420 777 899 657), and is a seller of sporting goods.

Correspondence address: Strážkovice 157, 37401 Strážkovice.

ADDRESS FOR DELIVERY OF GOODS FOR SERVICE, RETURNS OF GOODS, OTHER PARCELS AND CLAIMS:(please send parcels, invoices etc. to the following address)

Epic s.r.o. Strážkovice 157, 37401 Strážkovice

TERMS AND CONDITIONS

The terms and conditions of the online store are governed by the purchase rules set out below, as well as by valid legislation and business customs. All offered goods come from manufacturers or authorized importers for the Czech Republic. Full warranty is provided for the goods in accordance with valid legal regulations and the warranty conditions of the manufacturer or importer. More information about warranty and claims can be found in the claims procedure.

ORDERED GOODS
By submitting an online order for selected goods, the customer confirms the binding nature of the order and expresses agreement with the terms and conditions, while also confirming their legal capacity. By submitting the order, the buyer concludes a purchase contract. If the customer correctly fills in the email address when placing the order, a response to the order will be delivered to that email address. If the response to the order is not delivered to the provided email address, please contact us as soon as possible by email at info@scootshop.cz or by phone at +420 777 899 657. The order is always considered binding for both parties unless agreed otherwise. Prices in CZK stated on the website www.scootshop.cz are final and include VAT. In the event of a significant increase in the price of goods by suppliers or due to a weakening exchange rate, the seller reserves the right to proportionally increase prices in the online store. Prices in € are indicative, and when the order is placed they are calculated by converting the CZK price according to the current Czech National Bank exchange rate.

The online store scootshop.cz may cancel your order in the event of an obvious administrative error and the goods are, for example, sold at a price that is disproportionate to the value of the goods (e.g. for 0 CZK or if the goods are not listed in the catalog).

CANCELLATION OF ORDER BY THE BUYER
An order may be canceled by phone or email within 30 minutes of placing the order. If the goods are to be modified according to the customer’s request, the order cannot be canceled. In the event of later cancellation of the order or failure to collect the order, the seller is entitled to compensation for damages and payment of the full price, especially in the case of manufacturing handlebars to custom dimensions and in the case of modifications to original parts (e.g. shortening handlebars, applying grip tape, shortening the deck, etc.)

CANCELLATION OF ORDER BY THE SELLER
The operator of the online store has the right to cancel the order or part of it if the ordered goods cease to be manufactured or sold in the Czech Republic during the processing of the order, or if their price changes significantly or they sell out (or sell out in the time between the creation of the customer’s order and the acceptance of the order by the e-shop employee - see business hours). The seller will inform the buyer of the cancellation of the order by phone or e-mail without delay during the e-shop’s working hours.

If you have any further questions, please check our Frequently Asked Questions, where we answer the most common questions. If you do not find the answer there either, do not hesitate to contact us by email at info@scootshop.cz

DELIVERY OF GOODS
Goods are normally dispatched within two business days. If the goods are not in stock, they are dispatched within 30 days. The customer is informed by phone or email about a longer delivery period. In the event of a longer delivery period, the customer may cancel the order by phone or email. For more detailed information, please see our page Availability of goods, where you will find a complete overview and explanation of possible stock availability statuses on our website.

The goods remain the property of Epic s.r.o. until fully paid for. The company sends the goods according to the buyer’s choice through the carriers GLS, GLS, PPL, DPD ). By agreement, it is possible to collect the goods personally at the company’s registered office at Strážkovice 157, 37401 Strážkovice.

Epic s.r.o. reserves the right to address any cases of rule violations, false statements or other unfair practices on third-party platforms, including online comparison sites and portals accepting reviews about our company. The company is entitled to take the necessary legal or other steps to protect its good reputation and business interests.

ACCEPTANCE OF GOODS
The customer is obliged to inspect the goods immediately upon receipt. If mechanical damage to the shipment is found, the customer is obliged to check the condition of the goods in the presence of the carrier, and in the event of damage, to make a record of the damage and have this fact confirmed by the carrier. A subsequent claim may not be accepted later. The claim is submitted to the carrier (DPD, Uloženka, GLS, Česká pošta, Zásilkovna) and must be submitted by the customer. In the event of problems or any uncertainties, contact us immediately. The customer is obliged to accept the ordered goods from the carrier service. If the customer does not accept the goods without prior informing the seller, the seller may demand compensation for postage and packaging, in the amount of 300 CZK for the Czech Republic and 400 CZK (€15) for the Slovak Republic.

INTENDED USE OF GOODS
Scooters, freestyle bikes and spare parts for freestyle scooters are intended for outdoor use - skateparks with wooden, metal or concrete obstacles. Freestyle scooters, bikes and spare parts for scooters are not intended for use in rain and snow due to possible subsequent corrosion of parts. Furthermore, it is not suitable to use the scooter in dusty environments and on rocky roads, as well as for jumping onto curbs, etc. The goods are intended for extreme sports, which include jumps and falls. We also offer textile goods; below we list some of the pictograms that may appear on our goods and also provide explanations. By concluding the purchase contract, the customer acknowledges this information.

SHIPPING, CASH ON DELIVERY FEES AND PACKAGING FOR THE CZECH AND SLOVAK REPUBLIC
You may collect the ordered goods free of charge at the company’s registered office address (Strážkovice 157, 37401 Strážkovice) by prior arrangement. Shipping for the Czech Republic and Slovakia is charged according to the current price list. Details about shipping can be found when creating your order in the cart. For orders over 4,000 CZK (151 €), shipping is free. Details about payment for the Czech and Slovak Republic can be found in the cart when creating your order. If the ordered goods must be divided into several shipments for technical or other reasons, the supplier reserves the right to increase the shipping price and inform the customer of the increased price by phone or e-mail.

PAYMENT METHOD

The operator offers the following payment methods: cash, personal pickup at the operator’s pickup point, payment card online through the Comegate payment gateway, bank transfer after completion of the order, cash on delivery upon receipt from the carrier.

Cash payment (0 CZK) – upon personal collection of the goods at the sales warehouse (Škroupova čp. 673/25, Hradec Králové 50002), card payment is possible.

Payment card online through the payment gateway (0 CZK) - If this option is selected, after completing the order the buyer will be redirected to a third-party payment server, where the buyer enters the necessary payment details. After their validity is verified, the order will be confirmed and the purchase price deducted from the buyer’s account.

Cash on delivery -

CHANGE FOR CASH ON DELIVERY: YOU CAN ORDER GOODS CASH ON DELIVERY ONLY FOR ORDERS ABOVE 1000 CZK. THE REASON IS FREQUENT FAILURE TO COLLECT ORDERS UNDER 1000 CZK.

for the Czech Republic: 49 CZK

for the Slovak Republic: 59 CZK

You can pay in cash or by card to the driver.

– when the goods are sent, payment upon receipt

Bank transfer after completing the order (0 CZK) – When selecting payment by bank transfer, the buyer pays the order price before it is processed to the seller’s bank account. To process the order, the payment must be made under the specified variable symbol, which the buyer receives upon completion of the order. The purchase price is considered paid on the day the relevant amount is credited to the seller’s account. The only possible payment method for the production of custom handlebars is bank transfer before shipment of the goods.

WITHDRAWAL FROM THE PURCHASE CONTRACT – RETURN OF GOODS
If the purchase contract is concluded by means of distance communication (via the online store www.scootshop.cz), the consumer has the right, in accordance with Section 1829 et seq. of the Civil Code, to withdraw from the contract without giving any reason and without any penalty within 14 days from the date of receipt of the goods.

If the consumer notifies the operator within the statutory 14-day period (by email or phone) that they are withdrawing from the contract, the purchase contract is canceled from the beginning. To withdraw from the contract, the consumer may use the complaint form available here: https://www.scootshop.cz/reklamace/. Instructions on how to proceed with a complaint can be found here: https://www.scootshop.cz/jak-na-reklamaci/. The form should contain at least the buyer’s first and last name, order number, identification of the goods and the account number for returning the money. For every claim to be fully processed, the seller’s consent is required.

When withdrawing from the purchase contract, do not forget to select the complaint type - Return - in our online form.

The returned goods must be complete, with original tags, must not be damaged in any way, show signs of use or otherwise be devalued, and if possible be packed in the original packaging (this applies especially to scooters in large boxes) together with all accessories. All documents, including the invoice or proof of purchase and warranty card (if issued), must be enclosed with the goods. The goods must not be sent cash on delivery. If the goods are visibly damaged, the seller has the right to financial compensation in the amount determined by the seller in order to restore the product to its original condition.

The warranty applies only to defects that are clearly and demonstrably caused
by a material defect or manufacturing defect. In most cases, these defects appear immediately in the first
weeks, at most months, of use.

The warranty does not apply to goods damaged by: unprofessional assembly, unprofessional or
improper use (e.g. grinding on concrete curbstones, riding on unpaved
roads and generally outside sports areas intended for this purpose), or mechanical damage (visible
dents from heavy impacts, deep scratches, etc.).
Neglect of regular and proper maintenance, any unprofessional intervention, improper
storage, replacement with incompatible parts, accident (unusual damage, dents or
deep scratches after an impact/fall of the scooter or parts, overloading or use for purposes other than
intended. A condition for claiming the warranty is that the goods remain in their original
condition (design, surface and other finishes). The goods are completely worn out within their useful
value.

The length of the warranty period in no way equals or corresponds to the lifespan of the product.
It should be kept in mind that the goods are intended for extreme sports and the material stress is
also extreme; materials that would allow this are many times more expensive and often heavier. Therefore even normal
wear and tear caused by the use/operation of the product and maintenance, with regard to its
properties, intended purpose and intensity of use, cannot be claimed as a defect (e.g. grinding through the underside of the deck to such an extent that the material is weakened and cracks).
The period from the moment the claim is made until the time when the buyer is obliged to collect the goods after
the repair is completed is not included in the period for exercising rights from defective performance.

If the consumer withdraws from the purchase contract within the statutory 14-day period and the returned goods are not complete, are without original tags or are demonstrably used, or show signs of damage, the operator is entitled to compensation for damages from the consumer and is entitled to set off such claim for compensation for damages unilaterally against the consumer’s claim against the operator for return of the purchase price. In such a case, the operator returns to the consumer only the purchase price reduced in this way.

In the event of exercising the right of withdrawal from the contract, the buyer shall send or hand over to the seller without undue delay, no later than 14 days from withdrawal from the contract, the goods received from the seller, including all their parts and accessories.

If the consumer rightfully withdraws from the purchase contract, the operator is obliged without undue delay, no later than 14 days from withdrawal from the contract, to return all funds including the costs of delivery of the goods in the amount corresponding to the cheapest offered method of delivery of the goods, by transfer to the consumer’s bank account or in cash at the operator’s premises. The seller shall return the received funds to the consumer in another way only if the consumer has agreed to this and if this does not incur additional costs for the consumer.

An exception to the possibility of returning goods is goods modified or manufactured according to the customer’s request or custom dimensions (cases of cutting handlebars or manufacturing handlebars to custom dimensions, etc.). This type of goods cannot be returned to the seller and it is not possible to request a refund.

Return of goods (unsuitable size, color, etc.)

More detailed information on how to return goods can be found HERE.

If the goods do not suit you and you wish to return them, please proceed as follows:

1) Create a claim on our website. Instructions on how to correctly create a claim can be found here: https://www.scootshop.cz/jak-na-reklamaci/ and describe your problem with the goods.

- If possible, send the goods back to us undamaged, unused, if possible in original packaging and with original tags. (If clothing does not have tags, we will be forced to reject the claim.)

2) Attach a copy of our invoice and the account number for the refund.

Refund for goods:

If unused goods are returned and shipping was charged in the order, we do not refund the money for shipping and payment. We refund money only for the ordered goods.

PERSONAL DATA PROTECTION

Epic s.r.o is the sole owner of information obtained in this online store. This information is not and will not be sold, rented, or otherwise shared with other entities.

The handling of buyers’ personal data is subject to Act No. 101/2000 Coll., on the Protection of Personal Data and on Amendments to Certain Acts, as amended.

The buyer agrees to the processing of their personal data, meaning first and last name, residential address, identification number, tax identification number, electronic address, gender, bank account number and telephone number, and grants consent to the collection and processing of their personal data by the operator for the purposes of exercising rights and obligations from the purchase contract and for the purposes of maintaining a user account. Consent to the processing of personal data to the full extent under this article is not a condition which in itself would prevent the conclusion of the purchase contract.

The buyer also acknowledges that they are obliged to state their personal data correctly and truthfully (during registration, in their user account or in any order) and that they are obliged to inform the seller without undue delay about any change in their personal data.

The seller may entrust the processing of the buyer’s personal data to a third party as processor.

Personal data will be processed for an indefinite period in electronic form in an automated manner or in printed form in a non-automated manner.

If the buyer believes that the seller or processor is processing their personal data in a manner contrary to the protection of the buyer’s private and personal life or contrary to the law, especially if the personal data are inaccurate with regard to the purpose of their processing, they may:

request an explanation from the seller or processor,
request that the seller or processor remedy the situation thus created.

If the buyer requests information about the processing of their personal data, the seller is obliged to provide such information. The seller has the right to require reasonable payment not exceeding the costs necessary to provide the information.

The buyer agrees to the sending of information related to the goods, services or business of the seller to the buyer’s electronic address.

We determine your satisfaction with your purchase through e-mail questionnaires within the Verified by Customers program in which our e-shop participates. We send these to you every time you make a purchase from us, unless you refuse their sending within the meaning of Section 7(3) of Act No. 480/2004 Coll., on Certain Information Society Services. We process personal data for the purpose of sending questionnaires within the Verified by Customers program on the basis of our legitimate interest, which consists in determining your satisfaction with your purchase from us. For sending questionnaires, evaluating your feedback and analyzing our market position, we use a processor, which is the operator of the Heureka.cz portal; for these purposes we may pass on information about the purchased goods and your e-mail address to it. Your personal data are not passed on to any third party for its own purposes when sending e-mail questionnaires. You may object to the sending of e-mail questionnaires within the Verified by Customers program at any time by refusing further questionnaires using the link in the questionnaire e-mail. If you object, we will no longer send you the questionnaire.

SENDING COMMERCIAL COMMUNICATIONS AND STORING COOKIES

The buyer agrees to the sending of any information related to the goods, services or business of the seller to the buyer’s electronic address and further agrees to the sending of commercial communications by the seller to the buyer’s electronic address.

Unless the buyer chooses otherwise, the buyer also agrees to the processing of personal data by the seller for the purpose of sending commercial communications to the buyer. Consent to the sending of commercial communications is granted voluntarily by the buyer and may be withdrawn at any time free of charge.

The buyer agrees to the storage of so-called cookies on their computer. Through the settings of their web browser, the buyer can manually delete, block or completely disable individual cookies. Individual cookies can also be blocked or allowed only for specific websites.

WHAT ARE COOKIES?

A cookie is a short text file that a visited website sends to the browser. It allows the website to record information about your visit, such as your preferred language and other settings. This can make your next visit to the site easier and more productive.

We use cookies, for example, to preserve switching the display from mobile devices to the PC version of the website, to preserve your preferences when browsing these websites, information about the selected language or currency, etc. More detailed information can be obtained at the stated contact of the website operator.

We also use third-party cookies (Google Analytics, Facebook, Seznam.cz, etc.). These cookies may be used for advertising purposes in the form of remarketing.

Most browsers automatically accept cookies unless the browser is set otherwise. By using these websites, you agree to the storage of cookies. You can restrict or block the use of cookies in your web browser settings.

The seller collects, with the consent of customers, customers’ personal data, namely name, address, telephone number, e-mail address, etc. This information serves primarily to facilitate customer orders and, if applicable with the customer’s consent, to send commercial offers and news from the world of freestyle scootering. The seller will not knowingly pass customers’ personal data to third parties.

If you do not agree with the storage of personal data, please send us an e-mail at gdpr@scootshop.cz and we will delete your e-mail and personal data from the system.

Source of this information: https://policies.google.com/technologies/cookies?hl=cs

USE OF DISCOUNTS, DISCOUNT CAMPAIGNS AND GIFT VOUCHERS

When creating their order, the buyer may enter codes contained on purchased gift vouchers and discount codes provided by the operator in accordance with their rules.

Unless otherwise stated by the operator, gift vouchers and discount codes:

cannot be used repeatedly;
cannot be combined with each other.

In the event of withdrawal from the purchase contract for any reason or any other justified return of goods by the buyer to the seller purchased on the basis of a discount code, the buyer is entitled only to the return of the amount actually paid in money for the purchase of the goods. The seller may decide whether and in what value to issue the buyer a new discount code.

If a gift voucher or discount code has a certain limited period of validity, the buyer is entitled to use the gift voucher or discount code only before its expiry. The seller does not provide money or any other form of compensation for the unused value of a gift voucher or discount code.

The operator organizes discount campaigns with its own discount codes that you may use. All conditions and explanations of the use of discount codes can be found on our page Discounts

CLAIMS PROCEDURE OF THE SCOOTSHOP.CZ ONLINE STORE

Address for delivery of goods for service, returns, other parcels and claims:
(please send parcels, invoices etc. to the following address)
Epic s.r.o.
Strážkovice 157, 37401 Strážkovice2

OPERATOR
Epic s.r.o. with its registered office at: Strážkovice 157, 37401 Strážkovice, Company ID: 04137124, file number C 34696 kept by the Regional Court in Hradec Králové, represented by managing director Martin Nogol; contact information: e-mail: info@scootshop.cz, telephone number:+420 777 899 657.

WARRANTY PERIOD AND WARRANTY CERTIFICATE
The warranty period begins on the day the customer takes over the goods. The warranty period is governed by valid legal regulations, i.e. 24 months from receipt, and by the warranty conditions of manufacturers, who set the product lifespan at 1-6 months. The warranty period does not apply to normal wear and tear caused by use. The warranty period applies only to manufacturing defects. A shorter lifespan of the product in the event of a defect caused by wear and tear or improper use of a part or scooter cannot be considered a defect and cannot be claimed as such. The invoice or other proof of purchase of the goods is considered the warranty certificate.

CLAIMS

Instructions for the claims procedure: https://www.scootshop.cz/jak-na-reklamaci/
If the customer discovers a defect in the purchased goods during the warranty period that was not caused by their use but by a defect in the product itself, the customer has the right to make a claim under warranty. The warranty does not apply to goods whose defects arose as a result of normal use; to goods that were used improperly; and to goods that were stored improperly. Freestyle scooters, bikes and spare parts for freestyle scooters are intended for outdoor use (skateparks with wooden/metal or concrete construction), but not in rain, snow, dust, on rocky surfaces, for jumping on curbs, etc. If the goods show, for example, signs of corrosion, it is assumed that the product was not used in accordance with its intended purpose and as such cannot be claimed. The customer must inform the seller of the defect immediately after discovering it. Later claims will not be taken into account.

CLAIMS PROCEDURE
Instructions for the claims procedure: https://www.scootshop.cz/jak-na-reklamaci/

If these are scooter parts, skateboards, longboards, scooters. We only need photographed goods. Please follow the instructions in the guide on how to make such a claim: https://www.scootshop.cz/jak-na-reklamaci/

SETTLEMENT OF CLAIMS

The seller is responsible for the delivered goods being free from defects. If defective goods are delivered, the customer has the right to replacement with an adequate or another currently available color variant of the product, or to repair. If neither of these is possible, it is possible to withdraw from the contract (complaint form, which can be found here - https://www.scootshop.cz/jak-na-reklamaci/). The buyer fills in the form and sends it to the seller (by e-mail or by post to the correspondence address). The buyer informs the seller of this fact. For every claim to be fully processed, the seller’s consent is required.

If the purchase contract is concluded by means of distance communication (via the online store www.scootshop.cz), the consumer has the right, in accordance with Section 1829 et seq. of the Civil Code, to withdraw from the contract without giving any reason and without any penalty within 14 days from the date of receipt of the goods.

If the consumer notifies the operator within the statutory 14-day period (by e-mail or phone) that they are withdrawing from the contract, the purchase contract is canceled from the beginning. To withdraw from the contract, the consumer may use the complaint form available here: https://www.scootshop.cz/reklamace/. Instructions on how to proceed with a complaint can be found here: https://www.scootshop.cz/jak-na-reklamaci/. The form should contain at least the buyer’s first and last name, order number, identification of the goods and the account number for returning the money.

When withdrawing from the purchase contract, do not forget to select the complaint type - Return - in our online form.

The legitimacy of the claimed defect will be assessed by the manufacturer/distributor of the goods. We will inform the customer about the method of settlement of the claim by e-mail or phone to the e-mail stated in the original order of the goods, unless the buyer provides other contact details. After settlement of the claim, in the event of a positive result, the goods will be sent to the customer or credited.

The claim by the consumer, including removal of the defect, will be settled by the seller without undue delay, no later than 30 days from the date the claim is made, unless the seller and the consumer agree on a longer period. If the buyer does not provide the seller with everything necessary for the claim, such as photos of defects in the goods or the goods themselves, the period is suspended until the buyer provides everything necessary to the seller.

The buyer is responsible for the correctness of the stated contact details. If the customer enters incorrect data and therefore it is not possible, despite the seller’s efforts, to inform the customer about the result of the claim, it is assumed that the customer is familiar with the statement and agrees with it. If a consumer dispute arises between the seller and the buyer from the purchase contract or from a service contract that cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court settlement of such dispute to the designated entity for out-of-court settlement of consumer disputes, which is: Czech Trade Inspection Authority, Central Inspectorate - ADR Department, Štěpánská 15, 120 00 Prague 2; Email: adr@coi.cz; Web: adr.coi.cz.

FINAL PROVISIONS

These terms and conditions are valid for all purchase contracts concluded between the seller and the buyer. By concluding the purchase contract (purchase in the online store, the buyer confirms agreement with these terms and conditions).

The operator reserves the right to changes in the claims procedure.

In Hradec Králové on 13 March 2025.

Or write to us at