Establishment of complaint

Invoice number:

Product name:

Enter the name of the complained product

Product code:

Type of complaint:

Preferred complaint solution:

Reason for complaint:

The contain of package for sending:

Your data:

Name and Surname:

Enter the contact person

Street and house number:

Enter your address ( street + house number)

City:

Enter the name of the town (village)

ZIP / postal code:

Enter postcode

Country:

Phone:

Enter your mobile phone number in a form +421905....

E-mail:

Enter your e-mail

Bank account:

Enter your bank account number

Type of delivery:

Product Complaint

Thanks to our online system, the complaint process is fast and simple. Everything can be completed from the comfort of your home and most cases are resolved within 5 working days.

⚡ Online form – no paperwork

📸 Photos = faster processing

⏱ Usually resolved within 5 working days

📝 Complaint process 📸 How to take photos correctly ⚖ Warranty ↩ Return goods

📝 How to proceed with a complaint

1️⃣ Open the form here:
www.scootshop.cz/reklamace/

2️⃣ Fill in all required information and click NEXT STEP.

3️⃣ Upload the required photos (see below). (wait until the photos finish uploading)

4️⃣ Click SUBMIT COMPLAINT. We will inform you about further steps by e-mail.

Do not forget to state what you prefer – repair, size exchange or return of goods.

📸 How to properly photograph the product

Close-up of the issue (min. 2 photos)
Entire product
For a deck or scooter also the bottom side of the deck
Video can also be attached

The more high-quality photos you provide, the faster your complaint will be processed.

⚖ Warranty conditions

The warranty applies only to defects caused by manufacturing or material faults. These usually appear within the first weeks or months of use.

The warranty does not cover damage caused by:

improper assembly or incorrect use
mechanical damage (impacts, falls, deep scratches)
grinding on concrete or riding outside intended sports areas
unauthorized modifications or incompatible parts
lack of maintenance or overloading

The warranty is not the same as product lifespan. Normal wear and tear cannot be claimed as a manufacturing defect.

The time from submitting the complaint until resolution is not counted towards the warranty period.

↩ Return of goods

You can find the complete return process here:

Return procedure

Have a nice day.
Scootshop.cz Team

Or write to us at