↩️ Return or Exchange of Goods

Need help with returning or exchanging goods? Don't worry – the process is simple and you can complete it in a few minutes.

📌 Don't forget: Also review our terms and conditions and complaints policy: /obchodni-podminky-a-reklamacni-rad/

✅ How to proceed with a return/exchange?

1. Write your contact details, order number, and specify whether you want a refund or an exchange.
2. Include an invoice with all the details in the package.
3. The goods must not be damaged in any way and should ideally be in their original packaging.
4. Carefully pack the package (box, bubble wrap / bubble envelope).
5. Ensure that there is no old label from the carrier on the box/envelope (it could be delivered to the wrong place).
6. Write the order number with a marker ideally on the top left of the package (if not possible, then the invoice number or name). See the image below.
7. Send the package to our address (see below).
8. And that's it! Once we receive the shipment, we will process it according to your instructions.

Sample package label (order number)

📦 How to Properly Pack Goods

🏠 Where to send the package

⭐ Tips and Common Mistakes

• Clearly tell us what you want: refund / exchange for a different size / different variant.
• Without an order number we handle it more slowly – write it on the package and also include it inside on a piece of paper.
• Check old labels – just one and the package can end up elsewhere.
• The goods must be undamaged and ideally in the original packaging.

📞 Need help with returns or exchanges?

Write to us or call us – we prefer to solve it right away, so you send the package correctly and don't wait unnecessarily longer.