↩️ Return or exchange of goods

Not sure how to return or exchange goods? Don’t worry – the process is simple and you can handle it in just a few minutes.

📌 Don’t forget: Please also review our terms and conditions and complaint policy here: /obchodni-podminky-a-reklamacni-rad/

✅ How to proceed with a return / exchange?

1. Write your contact details, order number, and whether you want a refund or an exchange.
2. Insert the invoice with all details into the package.
3. The goods must not be damaged and should ideally be in the original packaging.
4. Pack the parcel carefully (box, bubble wrap / padded envelope).
5. Check that there is no old shipping label on the parcel (it could be delivered to the wrong address).
6. Write the order number with a marker ideally in the top left corner of the parcel (if not possible, write the invoice number or your name). See image below.
7. Send the parcel to our address (see below).
8. That’s it! Once we receive the shipment, we will process it according to your instructions.

Example of parcel marking (order number)

📦 How to properly pack the goods

🏠 Where to send the parcel

⭐ Tips & common mistakes

• Clearly state what you want: refund / exchange for different size / different variant.
• Without an order number processing takes longer – write it on the parcel and include it inside.
• Check old shipping labels – even one can cause delivery to the wrong address.
• The goods must be undamaged and ideally in original packaging.

📞 Need help with a return or exchange?

Write to us or call us – we’d rather solve it immediately so you send the parcel correctly and don’t wait longer than necessary.