How to claim

Product Complaint

Thanks to our online system, complaints are quick and easy. You can complete everything from the comfort of your home, and we resolve most cases within 5 business days.

 

📝 Complaint procedure 📸 How to take photos correctly ⚖ Warranty ↩ Return goods

📝 How to proceed with a complaint

Don't forget to specify what you wish for – repair, size exchange, or return of goods.

 

📸 How to Properly Photograph Products

• Detail of the Issue (min. 2 photos)
• Entire product
• For a board or scooter, also the bottom of the board
• You can also attach a video

The more quality photos you attach, the faster the complaint will be processed.

 

⚖ Warranty Conditions

The warranty covers only defects caused by a manufacturing or material defect. They usually manifest in the first weeks or months of use.

The warranty does not cover damage caused by:

• improper installation or incorrect use
• mechanical damage (impacts, falls, deep scratches)
• grinding on concrete or riding outside designated areas
• unauthorized modifications or replacement with incompatible parts
• neglected maintenance or overloading

The warranty is not the same as the product's lifespan.

Normal wear and tear from use cannot be claimed as a manufacturing defect.

The period from the submission of a complaint to its resolution is not included in the warranty period.

 

↩ Returns

You can find the complete return procedure here:

Return Procedure